Exchange & Refund Policy

Thank you for choosing Jiselle. Every bag is inspected and packed with care before it leaves our workshop, and we want you to love it. If something isn't right, we're here to help.

Inspect your bag on delivery

When your order arrives, you're welcome to inspect your bag before accepting it. If anything is damaged or not as expected, please don't accept the package and contact us right away. 

14 days to return or exchange

If you're not happy with your purchase, you can return it for an exchange or a refund within 14 days of delivery.

To be eligible, your bag must be:

• Unused and in the same condition you received it
• Returned in its original packaging, with its pouch

How to return or exchange

Email us at info@jiselle.net with your order number and whether you'd like an exchange or a refund. We'll confirm the next steps and arrange the pickup.

Return shipping

Return shipping costs are paid by the customer, including on orders that were delivered free. If your bag arrives with a manufacturing defect, or we sent the wrong item, we cover the return shipping.

Refunds

Once we receive your bag, we'll check it against the conditions above. If everything is in order, we'll process your refund within 7 business days and let you know once it's sent.

• Card payments are refunded to the original card.
• Cash on delivery orders are refunded by [bank transfer / mobile wallet].

Cancelled orders

In rare cases, an item may become unavailable after you order it. If this happens, we'll contact you before cancelling. If you've already paid online, you'll receive a full refund.

1-year warranty

Every Jiselle bag is covered for 1 year against manufacturing and craftsmanship defects. If you notice an issue, email us at info@jiselle.net with photos and your order number.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Questions? 

We're happy to help with anything about your order. Email us at info@jiselle.net.

By placing an order with Jiselle, you agree to this policy and our Privacy Policy.